Terms and conditions
These Terms and Conditions further define and specify the rights and obligations of the Seller, who is the owner and operator of the e-shop www.wecareabout.cz (hereinafter the "e-shop"), namely The We Care Company a.s., with its registered office at Walterovo náměstí 329/3, Jinonice, Prague 5, 158 00, Company ID No. 14238152, entered in the Commercial Register under file No. B 27025/MSPH kept by the Municipal Court in Prague (hereinafter the "Seller"), and the Buyer in the sale of dietary supplements (hereinafter the "Goods").
These Terms and Conditions shall apply accordingly also to the sale of Goods in the Seller’s brick-and-mortar store at Vězeňská 15/13, 110 00 Prague 1 – Staré Město (hereinafter the "WeCare STORE").
All contractual relationships are governed and concluded in accordance with the laws of the Czech Republic. Relationships not governed by these Terms and Conditions are governed by Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter the "Civil Code"). If the Buyer is a consumer, contractual relationships are also governed by Act No. 634/1992 Coll., on Consumer Protection (hereinafter the "ACP"). A consumer is any natural person who, outside the scope of their business activity or outside the scope of the independent performance of their profession, concludes a contract with, or otherwise acts with, an entrepreneur.
1. Conclusion of a contract in the e-shop
1/1 To place an order on www.wecareabout.cz, it is necessary to complete all required information in the order form.
1/2 The Buyer selects the Goods by clicking the “Add to cart” button. During the ordering process, the price of the Goods, the total price, the shipping cost, and the selected payment and delivery method will be displayed. Before confirming the order, the Buyer may review and amend all details. By confirming the order by clicking the “Order” button, the order is submitted for processing. At this moment, the Buyer agrees to the price of the Goods and the shipping cost.
1/3 After the order is submitted, the Seller will send the Buyer an email confirming the order.
1/4 Once the Buyer receives the confirmation email, the order is binding. The contract is concluded only upon delivery of the email confirmation from the Seller. From that moment, mutual rights and obligations under the purchase contract arise. If the Buyer does not receive an order confirmation, the Buyer is obliged to inform the Seller.
1/5 The Seller reserves the right not to accept an order in the event of an obvious error in the price, description, or image of the Goods on the website. The Buyer will be informed of this change.
1/6 The purchase contract is concluded in the Czech language.
2. Price of the Goods, payment terms, and delivery of the Goods
2/1 The price of the Goods is contractual pursuant to Act No. 526/1990 Coll., on Prices, and is final, including VAT.
2/2 The Buyer may pay for Goods purchased in the e-shop using the following methods:
- Bank transfer: the Seller will send payment details in the order confirmation; payment must be made within 72 hours.
- Online card payment: payment is processed via the GoPay payment gateway; payment must be made within 24 hours.
- Cash on delivery: payment is made upon receipt of the Goods.
- Google Pay
- Apple Pay
The Buyer may also pay for the Goods using the following employee benefit and meal voucher systems, if the Seller currently accepts them:
- Edenred (Edenred Benefits / Edenred Card / Ticket Card)
- Up Benefity (Up Česká republika)
These payment methods may be used only to the extent permitted by the current rules of the relevant benefit program provider. The Seller reserves the right not to accept payment if the payment is not processed correctly for technical reasons or if the transaction is declined by the benefit program provider. Any limits, restrictions, or operating conditions are set out on the websites of the individual providers.
In the brick-and-mortar store, the Buyer may pay for the Goods in cash or by payment card via a payment terminal. In the WeCare STORE brick-and-mortar store, benefit cards Edenred, Pluxee, and Up Benefity may also be accepted in addition to payment cards, if listed as available at the point of sale.
2/3 The Goods will be delivered to the address specified in the order via the carriers specified in the order. If the Buyer does not accept delivery of the Goods, the Seller may request reimbursement of storage costs and may withdraw from the contract. Shipping and packaging prices and delivery methods are stated in the order.
2/4 The Buyer acquires ownership of the Goods only after full payment of the price pursuant to Section 2132 of the Civil Code.
2/5 Prices are valid until they are changed. The Buyer will be informed of any price change before it takes effect. Repeated orders and cancellations for the purpose of abusing price offers are not permitted.
2/6 The invoice for a purchase made via the e-shop will be issued electronically and sent to the Buyer’s email address. The invoice serves as a tax document.
2/7 The Buyer shall not bear any costs of distance communication beyond the standard rate charged by their telecommunications service provider.
2/8 Delivery methods within the Czech Republic for an e-shop order:
| Delivery method | Shipping price*/** |
| Zásilkovna to a pickup point | 69 CZK |
| Zásilkovna delivery to address | 119 CZK |
| Czech Post: delivery to recipient | 119 CZK |
| GLS delivery to address | 119 CZK |
| Personal pickup at WeCare STORE | 25 CZK |
*shipping price may change depending on the carrier’s shipping terms
**for orders with a value over 3,000 CZK, shipping is free of charge
The Seller also delivers Goods outside the territory of the Czech Republic. The shipping price is governed by the relevant pricing terms of the carriers in the given country. The Buyer will be informed of the shipping price to the countries listed below in the order form when selecting the delivery country and the method of transport:
Austria, Belgium, Germany, Denmark, Spain, Finland, France, Croatia, Hungary, Slovenia, Slovakia, Ireland, Italy, Liechtenstein, Luxembourg, the Netherlands, Norway, Poland, Portugal, Sweden.
The delivery time for an e-shop order is indicative and may vary. If the Goods are not delivered within 30 days of the estimated date, either party may withdraw from the contract.
2/9 Upon receipt of the Goods, the Buyer is obliged to inspect the packaging. In the event of damaged packaging, the Buyer must immediately inform the carrier and the Seller. If the packaging is damaged and shows signs of unauthorized handling, the Buyer is not obliged to accept the Goods.
3. Discounts, promotions, gift vouchers
3/1 The Buyer acknowledges that in the case of discount promotions, the use of discount codes, or loyalty discounts, such discounts cannot be applied to discounted sets or product bundles.
3/2 The Seller may provide the Buyer with gift vouchers or other vouchers. Unless stated otherwise, each discount or gift voucher may be used only once, and only one voucher of the same type may be used per purchase. If the value of a gift voucher exceeds the total purchase amount, such difference cannot be transferred to a new voucher nor can any unused amount be refunded in cash.
3/3 The validity period of a gift voucher is stated on the voucher. After the validity period expires, the gift voucher becomes void, unless the Seller and the Buyer agree to extend it by means of written (email) confirmation. After expiry, it is no longer possible to use the gift voucher or request a refund of its value in money to the Buyer or to any person who attempts to use it. Gift vouchers cannot be combined.
3/4 In the event of purchasing a gift voucher, the Buyer has the right to return it within 14 days of dispatch or handover. The Seller will refund the value of the gift voucher within 14 days of receiving the notice of withdrawal from the contract to the bank account specified by the Buyer.
4. Withdrawal from the contract
4/1 The Buyer who is a consumer has the right pursuant to Section 1829 of the Civil Code to withdraw from the contract without giving any reason within 14 days of receipt of the Goods. Withdrawal is not possible in the cases set out in Section 1837 of the Civil Code, in particular for Goods that, after delivery, have been irreversibly mixed or for which a protective or hygienic seal has been broken and the Goods therefore cannot be returned for hygienic reasons. The Goods must be returned complete and in such a condition that it is possible to assess their nature and characteristics. Returning the Goods in the original packaging is not a condition for a valid withdrawal; however, the Buyer is liable for any reduction in the value of the Goods that arises as a result of handling beyond what is necessary to become familiar with the nature and characteristics of the Goods (Section 1833 of the Civil Code).
4/2 The consumer must notify the Seller of withdrawal from the contract within 14 days from the day of receipt of the Goods. The notice may be sent: (i) by email to info@wecareabout.cz, (ii) in writing to the company’s registered office address and/or (iii) via the web form, which the Buyer can find here. The costs of returning the Goods are borne by the Buyer.
4/3 The Seller will refund the Buyer the price paid for the Goods within 14 days of receiving the notice of withdrawal from the contract and the return of undamaged Goods. The refund will be made to the Buyer’s account unless the parties agree otherwise. The Seller is not obliged to refund the money before receiving the returned Goods.
4/4 The Seller is entitled to set off against the claim for a refund of the purchase price the amount of any reduction in the value of the Goods caused by improper use, incompleteness, or damage, to the extent permitted by Section 1833 of the Civil Code.
5. Warranty period, rights arising from defective performance (complaints)
5/1 The warranty period corresponds to the minimum shelf life stated on the packaging of the Goods.
5/2 The consumer has the right to assert claims arising from defective performance under the Civil Code (Section 2099 et seq.). If the Goods are defective, the consumer may request replacement or delivery of new Goods, unless this is disproportionate given the nature of the defect.
5/3 The consumer may file a complaint by email to reklamace@wecareabout.cz, in person at the Seller’s brick-and-mortar store and/or via the web form, which the Buyer can find here. When filing a complaint, it is necessary to state the order number, a description of the defect, and contact details. The complaint will be handled as soon as possible, but no later than 30 days from its submission, unless another period is agreed. If the complaint is not resolved within 30 days, the consumer has the right to a refund as if it were a defect that cannot be remedied.
5/4 The warranty does not cover defects caused after the risk of damage has passed to the Buyer, such as mechanical damage, improper use, or improper storage.
5/5 The Seller will confirm in writing receipt of the complaint, the repair performed, and its duration. The consumer will be informed of the outcome of the complaint in the same manner in which it was submitted, unless the consumer requests another method.
5/6 The complained-of product must be sent to the Seller together with the complaint form. Goods sent cash on delivery will not be accepted.
6. Personal data protection
6/1 The Seller processes the Buyer’s personal data in accordance with personal data protection regulations (GDPR).
6/2 Personal data will be used only for the purpose of fulfilling the order, sending information about the order status, and in accordance with legal regulations.
6/3 The Buyer has the right to access and rectify these data. For more information, see the Personal Data Protection section on our website.
7. Out-of-court dispute resolution
7/1 The Seller handles consumer complaints via the email address pecujeme@wecareabout.cz. Information about the handling of the complaint will be sent to the Buyer’s email address.
7/2 The Czech Trade Inspection Authority (Česká obchodní inspekce), with its registered office at Štěpánská 567/15, 120 00 Prague 2, Company ID No.: 000 20 869, website: http://www.coi.cz, is competent for out-of-court resolution of consumer disputes arising from the Contract. The online dispute resolution platform available at http://ec.europa.eu/consumers/odr may be used to resolve disputes between the Seller and a Buyer who is a consumer under a purchase contract concluded by electronic means.
7/3 The European Consumer Centre Czech Republic, with its registered office at Štěpánská 567/15, 120 00 Prague 2, website: http://www.evropskyspotrebitel.cz is the contact point under Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (Regulation on online dispute resolution for consumer disputes).
8. User account
8/1 The Buyer may use their user account in the online store www.wecareabout.cz after successful registration. When registering, the Buyer is obliged to provide all entered data truthfully and correctly and, in the event of any changes, to update these data regularly.
8/2 Access to the user account is secured by a username and password. The Buyer is obliged to keep these access credentials confidential and not to provide their login details to third parties. In the event of a breach of the confidentiality obligation by the Buyer, the Seller shall not be liable if, in this context, the login credentials are misused by a person to whom the Buyer provided this information. The user account is personal, and the Buyer is not entitled to allow its use by third parties.
8/3 The Buyer acknowledges that the Seller may cancel the Buyer’s user account, in particular if the Buyer does not use it for more than 24 months (that is, does not log in to their user account for that period) and/or if the Buyer breaches their obligations under the contract.
8/4 The user account may not be available continuously, in particular with regard to necessary maintenance of the e-shop.
8/5 Registration of the Buyer’s user account may be associated with benefits. The rules for obtaining these benefits and the other rights and obligations of the parties associated with these benefits will be set out by the Seller in a separate document, “membership in the WeCareClub”.
9. Final provisions
9/1 These Terms and Conditions may be amended at any time. Amendments will be effective from the moment they are published on the website www.wecareabout.cz.
9/2 All legal relationships between the Seller and the Buyer are governed by the laws of the Czech Republic.
9/3 For any disputes, the parties have agreed on the jurisdiction of the courts of the Czech Republic.
In Prague, on 25 November 2025
The We Care Company a.s.