Terms and conditions
These Terms and Conditions further define and clarify the rights and obligations of the seller, who is the owner and operator of the e-shop www.wecareabout.cz (hereinafter referred to as the "e-shop"), The We Care Company a.s., with its registered office at Walterovo náměstí 329/3, Jinonice, Prague 5, 158 00, ID No. 14238152, registered in the Commercial Register under file number B 27025/MSPH at the Municipal Court in Prague (hereinafter referred to as the "seller"), and the buyer in the sale of dietary supplements (hereinafter referred to as the "goods").
These Terms and Conditions also reasonably apply to the sale of goods in the seller’s brick-and-mortar store at Vězeňská 15/13, ZIP 110 00 Prague 1 – Old Town (hereinafter referred to as the "WeCare STORE").
All contractual relations are governed by and concluded in accordance with the legal order of the Czech Republic. Relationships not regulated by these Terms and Conditions are governed by Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter referred to as "Civil Code"). If the buyer is a consumer, contractual relations are also governed by Act No. 634/1992 Coll., on consumer protection (hereinafter referred to as "Consumer Protection Act"). A consumer is any natural person who concludes a contract or otherwise acts with an entrepreneur outside the scope of their business activity or independent professional practice.
1. Conclusion of a contract in the e-shop
1/1 To place a valid order on www.wecareabout.cz, it is necessary to fill in all required information in the order form.
1/2 The buyer selects goods by clicking the "add to cart" button. During the order process, the price of the goods, the total price, the delivery fee, and the chosen payment and delivery method will be displayed. The buyer can review and edit all information before confirming the order. By clicking the "order" button to confirm the order, the buyer agrees to the price of the goods and delivery.
1/3 After submitting the order, the seller will send the buyer an order confirmation email.
1/4 Once the buyer receives the confirmation email, the order is binding. The contract is concluded upon receipt of the confirmation email from the seller. From this moment, mutual rights and obligations under the purchase contract arise. If the buyer does not receive the order confirmation, they are obliged to inform the seller.
1/5 The seller reserves the right not to accept an order in the event of an obvious error in the price, description, or image of the goods on the website. The buyer will be informed of this change.
1/6 The purchase contract is concluded in the Czech language.
2. Price of goods, payment terms and delivery of goods
2/1 The price of goods is contractual, according to Act No. 526/1990 Coll. on prices, and is final, including VAT.
2/2 The buyer can pay for goods purchased in the e-shop by the following methods:
- Bank transfer: the seller will send payment information in the order confirmation; payment must be made within 72 hours.
- Online card payment: payment is made via the GoPay payment gateway; payment must be made within 24 hours.
- Cash on delivery: payment is made upon receipt of the goods.
- Google Pay
- Apple Pay
The buyer in the physical store can pay for goods in cash or by payment card via the payment terminal.
2/3 Goods will be delivered to the address provided in the order through the carriers specified in the order. If the buyer does not accept the goods, the seller may request compensation for storage costs and may withdraw from the contract. Shipping and handling fees and delivery methods are stated in the order.
2/4 The buyer acquires ownership of the goods only after full payment according to § 2132 of the Civil Code.
2/5 Prices of goods are valid until changed. The buyer will be informed of any price change before it takes effect. Repeated orders and order cancellations for the purpose of abusing price offers are not allowed.
2/6 The invoice for a purchase made through the e-shop will be issued electronically and sent to the buyer's email address. The invoice serves as a tax document.
2/7 The buyer bears the costs of communication with the seller according to applicable legal regulations.
2/8 Methods of delivery in the Czech Republic for e-shop orders:
| Delivery method | Delivery cost*/** |
| Zásilkovna to pick-up point | 69 CZK |
| Zásilkovna home delivery | 119 CZK |
| Czech Post to hand | 119 CZK |
| GLS home delivery | 119 CZK |
| Personal pick-up at WeCare STORE | 25 CZK |
*Delivery cost may change depending on carrier conditions
**For orders over 3000 CZK, delivery is free
The seller also delivers goods outside the Czech Republic. Shipping costs follow the applicable pricing conditions of carriers in the respective country. The buyer will be informed of the shipping cost to the following countries in the order form when selecting the destination country and shipping method:
Austria, Belgium, Germany, Denmark, Spain, Finland, France, Croatia, Hungary, Slovenia, Slovakia, Switzerland, Ireland, Italy, Liechtenstein, Luxembourg, Netherlands, Norway, Poland, Portugal, Sweden.
Delivery time for e-shop orders is indicative and may vary. If the goods are not delivered within 30 days of the estimated date, either party may withdraw from the contract.
2/9 The buyer is obliged to check the packaging upon receipt of the goods. In case of damaged packaging, the buyer must immediately inform the carrier and the seller. If the packaging is damaged and shows signs of unauthorized handling, the buyer is not obliged to accept the goods.
3. Discounts, promotions, gift vouchers
3/1 The buyer acknowledges that in the case of promotional discounts, the use of discount codes, or loyalty discounts, these discounts cannot be applied to discounted sets or product bundles.
3/2 The seller may provide the buyer with gift or other vouchers. Unless otherwise specified, each discount or gift voucher can only be used once and only one voucher of the same type per purchase. If the value of the gift voucher exceeds the total purchase amount, the difference cannot be converted into a new voucher or refunded in cash.
3/3 The validity of a gift voucher is indicated on the voucher itself. After the expiration of the voucher, the buyer cannot claim its value.
4. Withdrawal from the contract
4/1 The buyer, if they are a consumer, has the right to withdraw from the purchase contract within 14 calendar days from the date of receipt of the goods without giving a reason. To exercise this right, the buyer must inform the seller in writing (e-mail, letter) or electronically via the contact form. If the consumer withdraws from the contract, they must return the goods in full and undamaged within 14 days from the notification of withdrawal.
4/2 The buyer cannot withdraw from the contract for the following goods: sealed goods that cannot be returned for health protection or hygiene reasons if the seal was broken after receipt; goods made to the consumer's specifications or clearly personalized; goods that, by their nature, cannot be returned.
4/3 In the case of withdrawal, the seller is obliged to refund the price of the goods and standard delivery costs within 14 days of receiving the returned goods. Refunds are made using the same method the buyer used for payment, unless otherwise agreed.
5. Warranty Period and Rights Related to Defective Performance (Complaints)
5/1 The warranty period of the goods corresponds to the minimum durability indicated on the product packaging.
5/2 The consumer has the right to make claims for defective performance under the Civil Code (§ 2099 et seq.). If the goods are defective, the consumer may request a replacement or delivery of new goods, provided that this is not disproportionate given the nature of the defect.
5/3 The consumer may submit a complaint by email to reklamace@wecareabout.cz, in person at the seller’s physical store, and/or via the web form, which the buyer can find here. The complaint must include the order number, a description of the defect, and contact details. Complaints will be handled as soon as possible, but no later than 30 days from submission, unless a different deadline is agreed upon. If the complaint is not resolved within 30 days, the consumer has the right to a refund as if it were an irremediable defect.
5/4 The warranty does not cover defects caused after the risk of damage to the goods has passed, e.g., mechanical damage, improper use, or storage.
5/5 The seller will confirm in writing the receipt of the complaint, the repair, and its duration. The consumer will be informed of the complaint resolution in the same way the complaint was submitted, unless a different method is requested.
5/6 The complained product must be sent to the seller along with the complaint form. Goods sent cash on delivery will not be accepted.
6. Personal Data Protection
6/1 The seller processes personal data of buyers in accordance with data protection regulations (GDPR).
6/2 Personal data will be used solely for the purpose of order fulfillment, sending information about the order status, and in accordance with legal regulations.
6/3 The buyer has the right to access and correct these data. For more information, see the Personal Data Protection section on our website.
7. Out-of-Court Dispute Resolution
7/1 Consumer complaints are handled by the seller via the email address pecujeme@wecareabout.cz. Information about the resolution of the complaint will be sent to the buyer’s email address.
7/2 The Czech Trade Inspection Authority, located at Štěpánská 567/15, 120 00 Prague 2, ID No.: 000 20 869, website: http://www.coi.cz, is competent for out-of-court resolution of consumer disputes arising from the Agreement. The online dispute resolution platform available at http://ec.europa.eu/consumers/odr can be used for resolving disputes between the seller and a consumer arising from a purchase agreement concluded electronically.
7/3 The European Consumer Centre Czech Republic, located at Štěpánská 567/15, 120 00 Prague 2, website: http://www.evropskyspotrebitel.cz, is the contact point under Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on Online Dispute Resolution for Consumer Disputes).
8. User Account
8/1 The buyer may use their user account on the online store www.wecareabout.cz after successfully completing the registration process. During registration, the buyer is obliged to provide truthful and accurate information and to update these details regularly in case of any changes.
8/2 Access to the user account is secured with a username and password. The buyer is obliged to keep this login information confidential and not share it with third parties. The seller is not responsible for any misuse of login credentials by a third party if the buyer has breached this confidentiality obligation. The user account is personal, and the buyer is not entitled to allow others to use it.
8/3 The buyer acknowledges that the seller may cancel the buyer’s user account, particularly if it has not been used for a period of 24 months (i.e., the buyer has not logged in during this time) or if the buyer violates their obligations under the agreement.
8/4 The user account may not be available continuously, especially due to necessary maintenance of the e-shop.
8/5 Registration of the buyer for a user account may be associated with certain benefits. The rules for obtaining these benefits and other rights and obligations related to these benefits are set out by the seller in a separate document entitled “Membership in the WeCareClub.”
9. Final Provisions
9/1 These Terms and Conditions may be amended at any time. Changes will take effect upon their publication on the website www.wecareabout.cz.
9/2 All legal relationships between the seller and the buyer are governed by the law of the Czech Republic.
9/3 In the event of any disputes, the parties agree on the jurisdiction of the courts of the Czech Republic.
In Prague, on 29 July 2025
The We Care Company a.s.